Capita plc (CPI.L) Research

Capita plc, a company established in London in 1984, delivers a broad spectrum of consulting, digital tools, and software solutions to both private enterprises and public sector organizations, operating domestically within the United Kingdom and internationally. The firm structures its operations across Public Service, Experience, and Portfolio divisions. Its extensive service portfolio encompasses crucial business functions such as finance, accounting, procurement, property, and workplace administration. Capita also specializes in transforming customer interactions, offering solutions from contact management and acquisition to retention, complaint handling, and advanced data analytics and CX systems. Beyond these, the company provides specialized support in areas like licensing, digital policing, and engineering. It's a key provider of educational services, local authority software, and various learning and development initiatives, including corporate training, fire service college programs, and apprenticeships. Human resources receive comprehensive support through employer branding, flexible staffing, recruitment, background checks, and digital HR transformation. For financial and administrative backbones, Capita offers pension administration, consulting, and data remediation, alongside a suite of software for automation, critical communications, finance, payments, and workforce management. Its technological expertise extends to cloud services, cybersecurity, digital connectivity, general IT support, and robotic process automation. Finally, Capita provides expert services across diverse sectors including actuarial, defence, financial, healthcare, housing, legal, public safety, utilities, and welfare management. The company adopted its current name, Capita plc, in January 2012, having previously operated as The Capita Group plc.

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